a. Time line for Facebook deployment
b. Set clear objective and explain whole picture what we want to do through facebook (I’ll need to draft a note to Khun Kitamura-san on this)
c. Outline flow of Roles and Responsibility for Each Department (set meeting up this week for discussion session)
• AFS – Call Center – complaints
• IT – Support with Admin and Email
• Product Team – to inform suppliers
• Sales Promotion – activate promotion into the system/ send memo to manager and cashier staff/ monitor results
• Integrate with Mobile App – Apptitude (Khun Joob)
d. Page signup using our own bsact email
• coordinate email with IT for centralized email
• email to be used for all
e. FAQ Document/ Draft User manual / Training if required (upload to intranet as reference)
f. Closure of non-official BSACT Facebook pages
g. Email stores/ASM/HO to inform promotion of facebook and redemption of coupon
h. Prepare POP, to simulate/ create a consumers interaction similar to video: http://youtu.be/3Io9DtxjR2I
i. Prepare program review and discussion session to monitor results