As competition intensifies, design offers a potent way to differentiate and position a
company’s products and services.18 Design is the totality of features that affect how
a product looks, feels, and functions to a consumer.Design offers functional and aesthetic
benefits and appeals to both our rational and emotional sides.19
The designer must figure out how much to invest in form, feature development,
performance, conformance, durability, reliability, repairability, and style.
To the company, a well-designed product is easy to manufacture and distribute.
To the customer, a well-designed product is a pleasant to look at and easy to
open, install, use, repair, and dispose of. The designer must take all these factors
into account.20
As holistic marketers recognize the emotional power of design and the importance
to consumers of how things look and feel as well as work, design is exerting a
stronger influence in categories where it once played a smaller role. One factor fueling
Hewlett-Packard’s rise in the PC market is its strong emphasis on design, forcing
Dell and others to become more style-conscious to compete. The rationale behind
this shift is clear: in one survey consumers reported they would pay an average of
$204 more for a high-end laptop that was well-designed.21
Certain companies and countries are winning on design.
As competition intensifies, design offers a potent way to differentiate and position a
company’s products and services.18 Design is the totality of features that affect how
a product looks, feels, and functions to a consumer.Design offers functional and aesthetic
benefits and appeals to both our rational and emotional sides.19
The designer must figure out how much to invest in form, feature development,
performance, conformance, durability, reliability, repairability, and style.
To the company, a well-designed product is easy to manufacture and distribute.
To the customer, a well-designed product is a pleasant to look at and easy to
open, install, use, repair, and dispose of. The designer must take all these factors
into account.20
As holistic marketers recognize the emotional power of design and the importance
to consumers of how things look and feel as well as work, design is exerting a
stronger influence in categories where it once played a smaller role. One factor fueling
Hewlett-Packard’s rise in the PC market is its strong emphasis on design, forcing
Dell and others to become more style-conscious to compete. The rationale behind
this shift is clear: in one survey consumers reported they would pay an average of
$204 more for a high-end laptop that was well-designed.21
Certain companies and countries are winning on design.
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