The eight fundamental concepts of excellence outline the
foundation for achieving sustainable excellence in any organisation.
They can be used as the basis to describe the attributes of an
excellent organisational culture and help to establish a common
language for senior management. The fundamental concepts of
excellence are: results orientation; customer orientation; leadership
and consistency; management by processes and facts;
development and involvement of people; development of
alliances; continuous process of innovation, learning and
improvement and responsibility of the organisation.