1. Service Description
We provide customized service and help in implementing a complaint systems for manufacturers to monitor customer satisfaction that provide key input to their CAPA systems. ISO/FDA’s inspection strategy have reinforced the importance of robust complaint investigations and record keeping.
There will be productivity increase and cost savings of more than 70% using our service. Your company will save money from several thousand to millions of dollars adding to your bottom line profit.
We can setup a system for Quality Assurance to routinely monitor service work orders, product replacement requests and complaints, to ensure that there is no evidence of a chronic or inherent product problem. If there is evidence that suggests a a problem, QA will escalates it to the appropriate group (Manufacturing, Product Sustaining Team, etc.) for further investigation. Once the investigation is complete, QA will works with a corrective action team to ensure that the appropriate actions are taken to correct the problem and prevent it from recurring.