Representative: Hello, how can I help you?
Customer: Yes. I had a problem about my phone.
Representative: What seems to be the problem?
Customer: Battery could not be charging and device had very heat.
Representative: OK. let me check it.
Yes, your phone can not charge and device very hot.
I Thanks, we can do replacements new phone for you if you want.
Customer: How long do I have to wait for change device?
Representative: You can replacements next week. Because we giving service to many customers. but I can appointment you in the next week. We wish to apologies for the delay to services.
Customer: No, I don't want to exchange it for anything! I just want my money back!
Representative: Why?
Customer: I don’t believe anymore. I bored for problems of this brand. It was disappointing. I don’t want to use this brand.
Representative: OK. Claim down please I will send in a report to preventative also, I will be explained about you’re feeling and then I will send for your email.
Customer: Okay thank you.
I will wait for your email.
Representative: Sure! thanks. Have a nice day.