V. INTERACTIONS AND SERVICE REQUEST MANAGEMENT A. Objects Interactions The platform is driven by the technology support needs of an emerging multidimensional care approach for diabetes. As explained in Section IV, the developed platform offers various technology support means for this care approach including remote patient monitoring, decision support and long-term behavioral change support through delivery of various patient empowerment modules. There are numerous useful models on behavior change, of these; the information-motivation-strategy model is the most outstanding [21]. Different strategies were also suggested in [22], [23] for patients’ empowerment through improving engagement with their caregivers to help them cope with challenges of diabetes management in everyday life. This platform offers the tools necessary to fulfill this need over a distance and thus avoiding the place and time restrictions of the face-to-face clinic visits. The new care cycle scenarios of platform support to diabetes management are shown in Fig. 5 and the relevant interactions between different objects are summarized in Table I.