Dear Khun Duangthida,
Thanks for clarifying. We clearly have an opportunity to improve the usability of our Cognos Reports for real-time queue management.
Let me refer this matter to Khun Sagar from RCO Team as I have discussed this challenge with him a couple of weeks ago.
Dear Sagar,
Can you help our team improve our Cognos reports so that is shows the level of detail, which will help our team manage the pending pipeline and staff productivity much easier?