Sorry to hear that .
We shipped this item after you made the payment , we are sure that you will receive it .
It usually takes 25-50 days to arrive to you .
The post told us that your package was hold by Customs .
If you won't receive it in 15 days , you can contact us for a refund . Is it possible?
Sorry for all inconvenience brought to you .
If you need any help or have any questions, please let us know.
Best regards