Sorry, For your information that since we found the problem, our QC recommended :
a. To hold all stocks of bread crumb (white & orange) until have result and conclusion from SUKF, then so far we use the new one stocks only (beside production date March 25th, 2015 until April 25th, 2015).
b. Send back (ship back) all remaining stocks on above production dates if the foreign material is same kind as our analyze (small sand or similar kind). But we still waiting your investigation and explanation of this problem.
Since we have cooperated with KYOEI for a long time, we do hope can quickly investigate and inform us after you have received the sample. It’s top urgent for us and our ending buyer also.
Please kindly see the detail of official complaint from our company as attached file