Product Warranty
Please first read the following after-sales terms to better understand the FocalPrice warranty policy:
1.Missing Item
Item(s) missing completely or partially from an order
2.Cosmetic Damage
Physical damage on the product’s surface or shell
3.Wrong Product Received
Product received is completely different from the FocalPrice description
4. Verified Functional Failure
Failure that makes the device unusable, for which repairing requires changing critical
components such as the board, screen, reset cables, etc.
5. Customer Induced Damage
Damage caused by customer's incorrect operation or insufficient protection, including but not
limited to broken screen, water damage, scratches, rust etc.
6. Defective Product Claim
Product is claimed to be defective by the customer, but passed initial quality control inspection
by FocalPrice engineers
7. Out Of Warranty
Products that are no longer covered under warranty
8. Non-Authorized Return
Customer returned the product(s) without FocalPrice authorization (RMA Approval)
9. Warranty Period
The period of time between the shipping date (as recorded on the FocalPrice website) and the RMA application date
The warranty period for major products is as follows: