At times, crewmembers marveled at how friendly customers often were with one another. Gardiner described one interaction his wife had with another customer at his store "My wife was shopping in what we call the HABA aisle (it stands for ’ health and beauty aids’) when a total stranger started a long conversation about the oatmeal soap. That's just not the kind of thing that happens in regular grocery stores. Where do people comfortably initiate conversations with strangers?’’