How successful were the staff members in building a personal rapport with you?
 They fully adapted the interaction to you. You felt as a unique and important customer.
 They somehow adapted the interaction to you. You felt you were valued as a customer.
 They seemed to follow a process in a robotic manner. You felt you were one customer in the mass.
 They seemed not to be interested in serving you. You felt unwelcome.
 Not applicable. The location offered self-service, with no staff interaction.
Evaluate how attentive the staff members were and how they managed to adapt the interaction style and content to your personality and needs.