Dear Ms. Sushira,
We have received your 3 November letter about missing items from our shipment order No. A009
We are sorry that the missing of belt and trousers. We confirm that delivery will be made by 6 November as you requested. In addition, we are enclosing our complimentary discount coupon for 30 % off your next purchase. We very much regret having given you causes for complaint.
We look forward to serving you in the future.