ข้อ 28 Q69. According to the WTO’s Agreement on Trade-Related Aspects of Intellectual Property
Rights (TRIPS), which of the following is a case example of copyright violation among
activities concerning the development or creation of a computer program?
a) Creating another web page by using the source of HTML that was downloaded from
the Internet
b) Creating a program based on an idea that was discussed on a bulletin board on the
Internet
c) Creating a program to increase a company’s operational efficiency by using a
program that was created during one’s school days
d) Creating a program based on a flowchart that was shown in a purchased book
ข้อ 29 Q70. An e-mail with a subject of “Caution: New computer virus” was received from the
external network. The sender is not a well-known person, and the content may or
may not be true. However, the e-mail describes the characteristics of the virus, and
instructs that the e-mail must be forwarded to as many people as possible. Which of
the following is an appropriate course of action to be taken in response to this e-mail?
a) Forwarding the e-mail to acquaintances
b) Forwarding the e-mail to all employees
c) Not forwarding the e-mail to anyone
d) Writing the sender an e-mail asking for a measure against the virus
ข้อ 30. Q72. Which of the following is an appropriate purpose of CRM?
a) To increase profits by building an excellent relationship with the customer from a
long-term perspective
b) To optimize the delivery time and cost by improving the series of processes from
procurement to manufacturing, distribution, and sales across several companies
c) To use management resources effectively by integrating and managing the
information that is independently controlled in each department
d) To determine when and how much of materials required for manufacturing products
is to be purchased on the basis of a bill of materials and inventory information