We are very surprised about your findings as goods were loaded on the container in perfect conditions as they are strictly revised before loading and no weevils were detected. I cannot know the origin of those weevils. Please note that we have pheromone traps for the weevils and also we have insectocutors installed in different areas.
Our preventive action is to keep revising pallets before the loading and revise container conditions before loading. Also we are going to advise to our pest control company to revise actual situation with the insects in order to know if they need to increase the control measures. Finally we will inform shipping company about your claim.
We accept your claim and we will issue credit note for the fumigation costs.
We are very sorry for this inconvenience caused but be sure that pallets were in perfect conditions before they were loaded.