Please find response in RED.
1. Please let us know your KPI of the standard handling for inbound transit shipment (current practice for FD is 4 hrs.)
4.0hrs does not appear to be enough time, with the increasing volume & an extra x-ray requirement of Transshipment in DMK, we require minimum of 5-6 hours for Transshipment.
2. It takes how long for re-X-ray all transit shipment, could BFS managed within 4 hrs. as FD requirement?
This is related to question 1, we can have meeting to discuss DMK specifics on transhipment cargo activity
3. We received the report that BFS not perform X-ray screening after midnight is that true please explain?
Normally, the X-ray screening will be performed 24 hours, however, if any specific case of no staff perform x-ray screening, please feedback with specific information for further investigation.
4. How can BFS managed the manpower shortage problems? Can we send our staff to assist your loading in the warehouse in case manpower shortage?
The DM is responsible to arrange & monitor manpower to ensure all duties are completed on schedule, in those rare cases, DM will coordinate with FD staff if any unforeseen problems occur which may affect the operation.