High-level process map by country/market
Frequency of survey writing (by market)
Overall end to end Cycle time for a survey - from request to processing
Detailed walk-through of an example
By Market: # of clients, $ Revenue, $ Operational expense
Quality performance – reworks, defects, any quality metrics tracked
Insights on how things can be standardized and streamlined
examples of any previous attempts (successful or not) to standardize and streamline
Ask for organization structure and roles & responsibilities