The concierge is a seperste department from the front office room clerks and cashiers. Concierges serve to elevate a property’s marketable value and its image. They provide the special touch services that can cater to a guest’s percise needs. They should not only have a detailed knowlege of the hotel and its service, but also of the city and even the international details. Also, they can speak several languages. They will assist the guests with a board range of service, such as restaurant reservation, advice on local activities, tickets to show or VIP’s messages and special request.