Further, we believe that the basic knowledge processes
do not provide the right level of abstraction for
formulating the requirements that a corporate memory
implementation should satisfy, because they are not
directly related to the goals of organizations (Stein &
Zwass, 1995). The ultimate goal of organizations is not
to maximize knowledge development, storage, distribution
and combination per se, but to improve the
competitive power by continuously adapting the organization
to the external environment (market, social and
political climate, customer preferences etc.). The requirements
of a corporate memory implementation should
therefore be formulated in terms of these adaptation
(=learning) processes. Section 3 presents an analysis of
how learning takes place in organizations and how these
learning processes relate to the basic knowledge processes.
Further, we believe that the basic knowledge processes
do not provide the right level of abstraction for
formulating the requirements that a corporate memory
implementation should satisfy, because they are not
directly related to the goals of organizations (Stein &
Zwass, 1995). The ultimate goal of organizations is not
to maximize knowledge development, storage, distribution
and combination per se, but to improve the
competitive power by continuously adapting the organization
to the external environment (market, social and
political climate, customer preferences etc.). The requirements
of a corporate memory implementation should
therefore be formulated in terms of these adaptation
(=learning) processes. Section 3 presents an analysis of
how learning takes place in organizations and how these
learning processes relate to the basic knowledge processes.
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