1.What special charecteristics of tourism and hospitality products is most evident in this article?
From the article, There has been a trouble that we (a flight attendant) can't control occurred in flight.
For example,the top three annoying behaviors involve the invasion of personal space: sitting in a seat that’s being kicked, smelling a fellow passenger’s body odor, and sitting behind someone who reclines the seat too far. So there’s no way to escape these annoyances when you’re 30,000 feet in the air. Overall there're an annoying behaviors to make a passengers will be getting an unsatisfied experience.
2.How can an airline make sure that their passengers do not experience unsatisfied experiences in flightz?-Make sure that you had provided a good services for the passengers sincerely.
- Checking from the amount of a regular customer (return customer) and lost customer of an airline.
- Surveying the customer satisfied in flight.
- Checking from a complaining and suggestion