groundwork for effective and responsible citizen action. People must come to recognize that government is open and accessible—and that won‘t happen unless government is open and accessible. People must come to recognize that government is responsive-and that won’t happen unless government is responsive. People must come to recognize that government exists to meet their needs—and that won’t happen unless it does. The aim, then, is to make sure that government is open and accessible, that it is responsive, and that it operates to serve citizens and create opportunities for citizenship.