The ChapStick, MasterCard, and McDonald's fiascos are instructive. ChapStick had no policies in place for how to respond to an ad campaign gone wrong. MasterCard attempted to exert corporate control over a medium that users value for its ability to provide honest, unfiltered individual feedback. McDonald's failed to fully recognize the polarizing nature of its product, making soliciting general comments a risky proposition. Companies with controversial products need to tread carefully, and companies need to be prepared to handle negative comments appropriately and take responsibility for mistakes.