Skill set
Containment—demonstrating patience and actively listening to the needs of the community instead of immediately offering onespecific idea or option
Supportive attitude—encouraging others to have faith in their own ability to be successful
Diagnostic—asking a series of questions, laying aside assumptions to fully understand the underlying issues and developing solutionsto best suit each situation
Systems thinking—seeing the big picture, interconnectivity, relationships, and boundaries
Persuasion—articulating the importance of ideas and strategies so others share the motivation to implement them
Problem solving—recognizing indications of problems, gathering information, analyzing situations, reaching conclusions, and working with others
Marketing and product development—understanding audience and tailoring approaches and messages to motivate and enhance knowledge and skills of others to plan and implement evidence-based strategies and best practices