The relationships between the variables presented above and the
research hypotheses are as follows.
H. 1 Internal orientation of international freight forwarders enhances the
relationship between commitment and transport service.
H. 1-1 Collaboration between departments enhances the relationship
between commitment and trust.
H. 1-2 Work standardization enhances the relationship between
commitment and trust.
H. 1-3 Process improving enhances the relationship between
commitment and trust.
H. 1-4 Collaboration between departments enhances the relationship
between commitment and response.
H. 1-5 Work standardization enhances the relationship between
commitment and response.
H. 1-6 Process improving enhances the relationship between
commitment and response.
H. 1-7 Collaboration between departments enhances the relationship
between commitment and flexibility.
H. 1-8 Work standardization enhances the relationship between
commitment and flexibility.
H. 1-9 Process improving enhances the relationship between
commitment and flexibility.
H. 2 Market orientation of international freight forwarders enhances the
relationship between commitment and transport service.