1 Human Resources LSOPs
1.1 The HRD/M has a copy of each of the hotel's HR LSOPs on disk and printed.
1.2 The HR LSOPs are easily accessible, available for others to review and
copy if necessary.
1.3 The HR LSOPs are reviewed regulary and updated when necessary.
(with the approval of general manager)
2 Wage and salary guidelines - Hotel specific
2.1 The HRD/M has conducted a local wage survey for management and non-
management employees to determine the competitions wages. This information
is gathered at least once annually.
2.2 The HRD/M has developed a local wage scale for non-management employees.
2.3 Salaries are adjusted accordingly to reflect annual wage scale changes,
if applicable.
2.4 Proposed changes to the wage scales are presented to the GM and
executive committee for approval prior to implementing.
2.5 The HRD/M has developed a local wage scale for management employees.
This information is updated annually (minimum for wage scale) and salaries
are adjusted accordingly, if applicable.
3 Bonus
3.1 Bonus system is thoroughly reviewed during new employees orientation.
3.2 There is an LSOP outlining how the property will pay bonus.
3.3 Bonus is paid timely and administrated fairly.
4 Payroll
4.1 An employee, separate from the employee who enters the data, checks
the final paychecks (if applicable) or report for accuracy.
4.2 Employee sign for the paychecks/check stubs/automatic deposit slips.
4.3 Overtime is calculated, tracked and paid in accordance with the law.
4.4 The time clock system is functioning and provides correct information
to payroll and is strategically placed for all employees to access.
4.5 Time clock reports are distributed, verified by department managers, and
returned to HR to enter and retain.
4.6 There is a document of each personal employee movement on file.
4.7 Personal Employee Movement is reviewed for accuracy and signed by HRD/M, FC, GM.
4.8 There is a system to ensure separated employees are removed from the
HR system and payroll system.
4.9 There is a policy in place and a tracking system for leave of absences.
(maternity, military, others)
5 Turnover reports
5.1 The HRD/M has an effective tool in place to track turnover by department,
by reason, and by date. It is updated monthly to reflect current and YTD
turnover%
5.2 The HRD/M submits the report to GM and executive committee team
accurately and on a monthly basis.
5.3 The information provided by the turnover report is used with other tools
(i.e. exit interviews), to analyze and revise the hotel's retention strategy.
6 Confidential Files
6.1 Human Resources maintain the files confidentially and in a secure location.
Only authorized personnel has access to the files.
6.2 Documentation is filed in a timely manner and the files are up to date.
7 Audits
7.1 Accounting audits are conducted annually in human resources. Plans and
actions are established for implementation and corrective action.
7.2 Payroll audits are conducted by either HR or Accounting (whichever department
does not process and distribute payroll) to ensure all employees on the payroll
and receiving paychecks are actually working at the hotel.
7.3 HR audits are conducted annually to verify that all systems and programs
are in place, maintained, and ongoing.
8 Employee Area Inspections
8.1 The HRD/M ensures locker room inspections are conducted at least twice
annually. Employee are advised of inapprooriate materia/items found
in the locker.
8.2 Staff quarters (if any) inspections are conducted at least once annually to ensure
cleanliness and safety.
1 ทรัพยากรบุคคล LSOPs1.1 M HRD ได้สำเนาของ LSOPs HR ของโรงแรมแต่ละดิสก์ และพิมพ์1.2 HR LSOPs จะเดิน ผู้อื่นเพื่อตรวจทาน และ คัดลอกถ้าจำเป็น 1.3 LSOPs HR จะดู regulary และปรับปรุงเมื่อจำเป็น (โดยการอนุมัติของผู้จัดการทั่วไป)2 ค่าจ้างและเงินเดือนคำแนะนำ - การโรงแรม2.1 M HRD ได้ดำเนินการสำรวจค่าจ้างภายใน สำหรับการจัดการ และ - พนักงานบริหารการกำหนดค่าจ้างการแข่งขัน ข้อมูลนี้ รวบรวมมาอย่างน้อยหนึ่งครั้งทุกปี2.2 M HRD ได้พัฒนาการสเกลค่าจ้างภายในสำหรับพนักงานจัดการไม่2.3 มีการปรับปรุงเงินเดือนตามลำดับเพื่อสะท้อนการเปลี่ยนแปลงอัตราค่าจ้างประจำปี ถ้าใช้2.4 เสนอเปลี่ยนแปลงระดับค่าจ้างจะนำเสนอจีเอ็ม และ คณะกรรมการบริหารเพื่ออนุมัติก่อนดำเนินการ2.5 M HRD ได้พัฒนามาตราส่วนค่าจ้างที่ท้องถิ่นสำหรับพนักงานการจัดการ ข้อมูลนี้ปรับปรุงเป็นประจำทุกปี (ต่ำสุดสำหรับอัตราค่าจ้าง) และเงินเดือน มีการปรับปรุงตาม ถ้ามีการ พิเศษที่ 33.1 ระบบโบนัสรอบคอบระหว่างการปฐมนิเทศพนักงานใหม่3.2 มี LSOP การจัดเค้าร่างวิธีจะจ่ายโบนัสได้3.3 เงินโบนัสจ่ายทันเวลา และ administrated ค่อนข้าง4 ค่าจ้าง4.1 การพนักงาน แยกต่างหากจากพนักงานป้อนข้อมูล ตรวจสอบ เช็คค่าจ้างสุดท้าย (ถ้ามี) หรือรายงานความถูกต้อง4.2 เครื่องหมายพนักงานสำหรับเช็คค่าจ้าง/เช็คสตับ/อัตโนมัติฝาก4.3 Overtime is calculated, tracked and paid in accordance with the law.4.4 The time clock system is functioning and provides correct information to payroll and is strategically placed for all employees to access.4.5 Time clock reports are distributed, verified by department managers, and returned to HR to enter and retain.4.6 There is a document of each personal employee movement on file.4.7 Personal Employee Movement is reviewed for accuracy and signed by HRD/M, FC, GM.4.8 There is a system to ensure separated employees are removed from the HR system and payroll system.4.9 There is a policy in place and a tracking system for leave of absences. (maternity, military, others)5 Turnover reports5.1 The HRD/M has an effective tool in place to track turnover by department, by reason, and by date. It is updated monthly to reflect current and YTD turnover%5.2 The HRD/M submits the report to GM and executive committee team accurately and on a monthly basis.5.3 The information provided by the turnover report is used with other tools (i.e. exit interviews), to analyze and revise the hotel's retention strategy.6 Confidential Files6.1 Human Resources maintain the files confidentially and in a secure location. Only authorized personnel has access to the files.6.2 Documentation is filed in a timely manner and the files are up to date.7 Audits7.1 Accounting audits are conducted annually in human resources. Plans and actions are established for implementation and corrective action.7.2 Payroll audits are conducted by either HR or Accounting (whichever department does not process and distribute payroll) to ensure all employees on the payroll and receiving paychecks are actually working at the hotel.7.3 HR audits are conducted annually to verify that all systems and programs are in place, maintained, and ongoing.8 Employee Area Inspections8.1 The HRD/M ensures locker room inspections are conducted at least twice annually. Employee are advised of inapprooriate materia/items found in the locker.8.2 Staff quarters (if any) inspections are conducted at least once annually to ensure cleanliness and safety.
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