We thank you very much for your acceptance of our request.
We commit to exchange the detail communication for our maximum team work.
Our technical team will contact to Mr. Ted in the future.
We will use the form you prepared. However, we request you to revise the responsibility
for the freight charge. After hard work through email , and no success to solve the issue . Then we
will return the product back to you for the further inspection (You will give us RA - return authorization ).
We will pay the freight charge for outbound. In case, no cause by the manufacturing, we would like you to ship
the product at your expense (50:50 base). In case of cause by the manufacturing , we would like you to cover
the shipping charge for the round trip. This is the most common way in the dental industry , and also
our practice with other manufacturers.