Most organisations that do not devote sufficient attention to their human capital, particularly
in the measurement of quality and effectiveness, usually under-utilise the talent of their
workforces. So it is wise for senior managers to invest in assessing the effect of human-capital
management on profitability to enable the development and establishment of best-practice
guidance that will help the organisation put the necessary tools in place. The aim is to develop
a culture that supports the organisation’s values while achieving the targeted business results.
Each organisation should be able to compare its devised culture and by using focus groups,
propose relevant action plans.