This thesis opened the author's eyes to the working conditions of the housekeepers and still they go back day after day and complete the jobs given to them, even with a smile on their faces. They are dedicated in the job that they do and are great ambassadors for their hotel. They know almost everything about the hotel, what events are going on and where and what time there are happenings in the hotel, they know where the rooms are and every nook and cranny of the complex. They shine in customer service situations and show guests where they need to go or help them with their luggage. They clean up some of the nastiest things in life and do it with such a professional manner. They need to be shown more respect for the job they do, I take my hat off to them