Hi Watchara,
For key 158C-BDB7-8B65-240A, the license can be manually deactivated for the machine of the server that is broken. Are you please able to confirm the machine(host name) of the broken server that requires manual deactivation?
For key A24B-7C80-452E-2459 however, in order for StorageCraft to manually deactivate the license, a license deactivation request form will be required.
I have sent you in a separate email, a copy of the deactivation form to be completed and submitted electronically online via Docusign.
On the email link, please click on “Review Document”. This should take you to the copy of the form in which you can complete and then confirm signing. Once signing has been confirmed, the form will automatically be sent back to StorageCraft to process.
I have also attached an example guide you can refer to for completion of the document via Docusign.
Regards,
approval