been ฉันรักแปล
Khun Denn and P’Doe krub
Regarding to the surrender amount that was included the immediate refund amount together in calculation software, kindly ensure surrender team members and concerned parties will exclude the immediate refund amount out of the surrender amount every times as discussed with P’Doe na krub.
For the query via call center about automatic ETI and RPU on surrender amount, kindly inform call center staff and customer that this amount was included the immediate refund amount which had been paid out already, the surrender amount will be deducted with the immediate refund na krub.
Thank you and kind regards,
Jirapol S.