also have power because her co-workers respect and admire her abilities and expertise. Managers must become comfortable with the concept of power as a reality in organizations and managerial roles.
Leadership Leaders exist within all organizations. They may be found in formal groups, like Kelly’s management team at the bank, or in informal groups. They may be managers or nonmanagers. The importance of effective leadership for obtaining individual, group, and organizational performance is so critical that there has been much effort to determine the causes of such leadership. Some people believe that effective leadership depends on traits and certain behaviors, separately and in combination; other people believe that one leadership style is effective in all situations; still others believe that each situation requires a special leadership style. Quality and leadership concepts have been found to be inseparable. Without effective leadership practices, instilling concern about customer-focused quality is difficult, if not impossible. The OB at Work feature above discusses how some future business leaders are broadening their personal definitions of effectiveness and success. The Structure and Design of Organizations To achieve organizational effectiveness, managers must clearly understand the organizational structure. Viewing an organization chart on a piece of paper or frame on a wall, we