Marketing Intelligence
The Marketing Intelligence System
A marketing intelligence system is a set of procedures and sources that managers use to obtain
everyday information about developments in the marketing environment. The internal records
system supplies results data, but the marketing intelligence system supplies happenings data.
Marketing managers collect marketing intelligence in a variety of different ways, such as by reading
books, newspapers, and trade publications; talking to customers, suppliers, and distributors;
monitoring social media on the Internet; and meeting with other company managers.
Before the Internet, sometimes you just had to go out in the field, literally, and watch the
competition. This is what oil and gas entrepreneur T. Boone Pickens did. Describing how he
learned about a rival’s drilling activity, Pickens recalls, “We would have someone who would watch
[the rival’s] drilling floor from a half mile away with field glasses. Our competitor didn’t like it but
there wasn’t anything they could do about it. Our spotters would watch the joints and drill pipe.
They would count them; each [drill] joint was 30 feet long. By adding up all the joints, you would
be able to tally the depth of the well.” Pickens knew that the deeper the well, the more costly it
would be for his rival to get the oil or gas up to the surface, and this information provided him with
an immediate competitive advantage.
Marketing Intelligence
The Marketing Intelligence System
A marketing intelligence system is a set of procedures and sources that managers use to obtain
everyday information about developments in the marketing environment. The internal records
system supplies results data, but the marketing intelligence system supplies happenings data.
Marketing managers collect marketing intelligence in a variety of different ways, such as by reading
books, newspapers, and trade publications; talking to customers, suppliers, and distributors;
monitoring social media on the Internet; and meeting with other company managers.
Before the Internet, sometimes you just had to go out in the field, literally, and watch the
competition. This is what oil and gas entrepreneur T. Boone Pickens did. Describing how he
learned about a rival’s drilling activity, Pickens recalls, “We would have someone who would watch
[the rival’s] drilling floor from a half mile away with field glasses. Our competitor didn’t like it but
there wasn’t anything they could do about it. Our spotters would watch the joints and drill pipe.
They would count them; each [drill] joint was 30 feet long. By adding up all the joints, you would
be able to tally the depth of the well.” Pickens knew that the deeper the well, the more costly it
would be for his rival to get the oil or gas up to the surface, and this information provided him with
an immediate competitive advantage.
การแปล กรุณารอสักครู่..
