Equation - Heavy
Service Features
- Priority Reservation
Korean Air guarantees space on the first available flight for the service. Within the limit of express space allotment, space reservation is guaranteed for shipments of up to 500 kg on a passenger aircraft and 1,000 kg on a freighter.Note: Narrow-body aircraft are not included
- Guaranteed Loading
In an effort to deliver impeccable service, Korean Air ensures loading of shipments on flights as promised to customers.
-Money Back Guarantee (MBG)
Up to 100% of the freight charge will be refunded, in case of offload or misconnection from the reserved or designated flight schedule. (50% of the freight charge will be refunded, in case of offload or misconnection from the reserved or designated fight schedule. And 100% of the freight charge will be refunded, in case of offload or misconnection from the reserved or designated flight schedule more than 2 times.) The total refund amount shall not exceed USD 5,000 or equivalent in local currency.
-Investment for Ensuring Quick & Reliable Service
Korean Air operates dedicated service counters for acceptance.
Korean Air offers differentiated service through procedures set separately for moving documentation and cargo
-Tracking
1.Real-time tracking service by each M/AWB is available for moving cargo.
2.With e-Tracking service, customers can access real-time cargo transport information from departure to delivery at final destination.