For Teleperformance please complete the Feedback & Complaints form for your resident country found at http://www.tpcontact.co.uk/ . For VFS please select your region and country at http://www.vfsglobal.co.uk/global/ , then use the email address supplied in the Feedback & Complaints section. If you have not received a response to your refund request, or no email address or link is available,