Thank you for contacting Trend Micro. Your message regarding WWW remove for 182.52.69.223 has been assigned a ticket ID of [MAPS #789980].
Please include that string in the Subject: header of any future correspondence with Trend Micro.
Single IP Removal Requests
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If you are requesting that a single IP address be removed from the DUL, please wait for a follow-up response from the Trend Micro Spam Investigations (SI) team.
Most requests are handled automatically within 1 hour of being submitted to Trend.
NOTE: If you do not agree with the automated response, then please email a response back to us and the ticket will be handled by a human being for followup.
Please remember, the fastest response is received when you use the IP Lookup Tool to check an IP and submit a
request: http://www.mail-abuse.com/cgi-bin/lookup
ISP Updates and Removal Requests
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If you are an ISP or IP space owner providing us with an update to your assigned IPs, we try to provide a first response back to you within 1 working day.
Other Requests
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If your request is not covered above, we will work on the ticket and contact you as needed to resolve the issue.
Thank you!
Trend Micro Spam Investigations Team