The complete elimination waste is the target of any qualified system. This concept is vitally
important today since in today’s highly competitive world there is nothing we can waste. This paper
attempts to apply the principles of lean manufacturing in the service sector in Libya with the
purpose of eliminating wastes and increasing capacity. Value Stream Mapping tool was used to
expose the waste and identify a proposed plan for improvement. The results achieved in the
proposed plan showed significant improvements in the overall performance of the system, which
allowed to be more productive, flexible, smooth and with high quality service