Our second strategic thrust is about getting the right fans for the story we would like
to tell. To reach the right fans, we need to sharpen our current target audience
approach. We have two strategies that centre on fans and markets.
Firstly, we are refining our target audience into global customer segments with distinct
personas. Our target audience is currently defined by travel preferences and income
levels. With global customer segments, we are moving towards a deeper
understanding of the target audience by layering on psychographic and demographic
information. This will give us distinct personas that can in turn sharpen how we
produce content to get their attention.
By examining past data and assessing future potential, we will explore four distinct
customer segments that are broadly classified into the following categories: