. The Human Resources Leader in conjunction with the General Manager& Managers must ensure that performance appraisal process is conducted in a timely manner.
2 All non-management associates should receive a performance appraisal review and any merit increases applicable should become effective on 1 January each year.
3 The Human Resources Leader must ensure all Managers and Supervisors are communicated and guided on the process and use of the Non-Management Associates performance appraisal form and guide.
4 The reviewing Managers/Supervisors must ensure that each non-management direct report receives a timely performance review, on-going performance feedback and fills in the form completely and correctly.
5 Each non-management associates’ line manager or supervisor should complete the Performance Appraisal Form in accordance with the rating scales.
6 The final rating will determine the associate’s merit increase in line with the total percentage increases advised by regional vice president HR each year for reach rating (1 –Exceptional, 2 –Commendable, 3 –Competent and 4 –Improvement Needed).
7 Associates that receive a “5 –Unsatisfactory” rating will not be entitled to a merit increase. For associates that obtain a “5 –Unsatisfactory” rating the Increase Denial standard should be followed.
8 For associates whose length of service is more than 119 days but less than a year their merit increase should be pro-rated.
9 Associates who have not yet passed their probationary period (119 days) are not eligible for a merit increase.
10 Non-management associates should be encouraged to proactive about their performance by agreeing with their reviewer their goals for the next year. These goals should be recorded on the summary sheet.
11 Human Resources is responsible for keeping the Final Ratings into their Human Resources data collection system to allow data analysis.
12 Training and Development programs should be triggered by competencies which are identified as needing improvement from the performance appraisal process.