Crewmembers
We believe one of the factors that differentiates us from our competitors is the high quality service provided to
our customers by our crewmembers. Experience indicates that our customers return not only because we offer
low airfares but also because we provide a more enjoyable travel experience. Hiring the best people and treating
them as we expect our customers to be treated has been critical to our success. Our crewmembers are key to
successful implementation of our environmental strategies and community service programs. Their collective
efforts are described in detail throughout this report.
As of December 31, 2007, we employed 8,785 full-time and 2,847 part-time crewmembers. This included 1,794
pilots, 1,890 flight attendants, 2,874 airport operations personnel, 431 technicians, whom others refer to as
mechanics, 844 reservation agents, and 2,386 management and staff personnel.
None of our crewmember groups are unionized. We believe that a direct relationship with JetBlue leadership,
and not third-party representation, is in the best interest of our crewmembers.