Thank you for your below e-mail.
In regard of SAP Users could you please check you feedback again. The actual status 2016 is 18 users. You have given us a feedback of 2 users. Do you mean 2 new users, which would be a total of 20 users for 2017? If so, do the 2 users start from 01.01.2017 or are they planned later during the year? Pleaser let us know.
In regard of cloud for customer (C4C) user, please find attached a 1 pager with some more information of the service. SAP Cloud for Customer is a web based tool integrated in SAP and serves for structured solution of customer requests. If you have 3 external sales people and you think that all of them should use this tool, then I would put “3 users”. The tool in general is applicable for external sales people. DE40 went live with this tool on 1st August 2016.
I hope this short explanation helps. If not, please let me know if you need more information.
Please provide us again with your feedback until latest tomorrow, 8th September.