Implications for Human Resources
The results of this study suggest that new employee orientation is the first step to thoroughly communicate the
organization’s culture and approach to quality management. The results of this study indicate that employee
orientation training programs successfully conveyed the organization’s message on quality management initiatives,
and employees learned a great deal about quality management practices within the organization. The issue, however,
is that transfer of learning did not take place at the desired levels after the employees returned back to their work
stations. This is a conventional challenge with quality management practices, which may be why theoretical bases
for quality management stress the importance of visionary leadership, continuous improvement, and cooperation
among employees, departments, and divisions. Without the complete support of leadership at all levels, and without
the buy-in of all employees, both on ongoing bases, quality management initiatives may not necessarily yield to
targeted outcomes. Human Resource (HR) professionals are in important positions to monitor these efforts to ensure
that all employees and departments as well as management are in agreement as to quality management and how it
will be achieved and sustained.