Ruggles and Holtshouse (1999) identified the following key attributes of
knowledge management:
Generating new knowledge.
Accessing valuable knowledge from outside sources.
Using accessible knowledge in decision making.
Embedding knowledge in processes, products, and/or services.
Representing knowledge in documents, databases, and software.
Facilitating knowledge growth through culture and incentives.
Transferring existing knowledge into other parts of the organization.
Measuring the value of knowledge assets and/or impact of knowledge
management.