The company recently mandated a 15% across the board cost reduction over the next 18 months which is also a major challenge for all departments. “Changes in the marketing environment are a source of opportunities and threats to be managed. The process of continually acquiring information on events occurring outside the organization to identify and interpret potential trends is called environmental scanning” (Kerin et al., 2006). Environmental scanning will help the company progre
Stakeholder Perspectives/Ethical Dilemmas
Classic Airlines is skating on thin ice because customers are unhappy, employees are not unified, and competition is on the rise (Case Study, 2008). Strategic decisions must be made to help the organization get back on track. Special attention must be given to innovation, efficacy, customer service, and efficiency. The company is expecting to enhance the quality of the services they provide without discounting airfare, which means that marketing will play a big role in their success.