This paper demonstrates the abstract of Information and Communication Technology (ICT) policy significances in order to reflect the importance of the study. In addition, brief of issues, challenges and shortcomings that ICT policy analysis is currently facing are highlighted. In other words, the background of ICT policy problem is illustrated. The paper then discusses strengths and weaknesses of Business Process Modeling (BPM), the suitable technique for ICT policy analysis proposed by scholars. Subsequently, a business process model for ICT policy management is proposed. The weaknesses of BPM are significantly tackled with the application of Viable System Model (VSM). In fact, there are various considerations taken into account while formulating the proposed solution. Considerations such as: a- current ICT policy management issues and challenges of the case study organization and b- viable requirements, including the systemic structure of VSM. However, the case study organization is the second biggest Malaysian Public Institution of Higher Education. It currently has 14 faculties, 14 residential colleges and 6 schools. There are more than 20,000 students enrolled in the university. The university has about 2000 lecturers. This paper reflects part of a PhD project