K'Mai - please refer to the following key comments & feedback
- please make sure all actions can be measured, so we can review each month
- we need to track key grief metrics, and use that as a guide to know if we are improving
- we had discussed having at least a weekly meeting to review and track progress...please arrange this before end of March
- I want to focus on root cause and see/review a full process flow chart of each part of the process, showing owner - I'd like to review a draft before the end of Apr'14