It is important that all initial contacts enquiring about a reservation are regarded as ‘requests for a booking’. It must never be assumed we can meet the request and accommodate the persons because:
• We may not have any rooms
• We may not have the type of room sought
• We may not be able to supply a rate asked for
• We may not be able to provide accommodation for the duration being sought.
All this combines to make the first rule of accepting a booking to ‘check the availability of the required booking’.