The concept of destination branding
All products require a "branding" effort to successfully
compete for customers. Destination
branding is about combining all the attributes
associated with the place (i.e. its products, and
services from various industries such as agriculture,
tourism, sports, arts, investment, technology,
education, etc.) under one concept, which
expresses a unique identity and personality of the
destination and differentiates it from its competition.
Most importantly, branding requires a vision
and mission about the destination and its future
success. For example, the vision of “The Henry
Ford” is that within a decade it will be the greatest
history attraction in America, setting the standards
in this field for educational value, hospitality,
and meaningful, memorable and satisfying
visitor experiences that are related to its mission.
What is behind a brand and what does it take to
create a brand? It is important to understand
what brand means in order to better utilize its
marketing potential. A brand is an accumulation
of characteristics that form a destination’s image
and identity. In simple words, branding is a
promise to the consumer, an expectation of
performance and a mark of integrity and
reputation (Travis, 2000). It builds up continuously
in the minds of the destination’s consumers
and it is affected by experiences, memories
(Deutsch and Real, 2002) and other visitors’ comments.
A brand reflects all the destination products
and services, which are part of the destination’s
identity. A brand needs to have unique
elements, which differentiate it from its competitors
and establish an image in the mind of the
consumer. After establishing an image, branding
can further build upon other destination brand
elements.
Figure 1 below depicts the ‘destination brand
benefit pyramid.’ Answering these questions can
help identify a destination’s brand identity elements.
The concept of destination brandingAll products require a "branding" effort to successfullycompete for customers. Destinationbranding is about combining all the attributesassociated with the place (i.e. its products, andservices from various industries such as agriculture,tourism, sports, arts, investment, technology,education, etc.) under one concept, whichexpresses a unique identity and personality of thedestination and differentiates it from its competition.Most importantly, branding requires a visionand mission about the destination and its futuresuccess. For example, the vision of “The HenryFord” is that within a decade it will be the greatesthistory attraction in America, setting the standardsin this field for educational value, hospitality,and meaningful, memorable and satisfyingvisitor experiences that are related to its mission.What is behind a brand and what does it take tocreate a brand? It is important to understandwhat brand means in order to better utilize itsmarketing potential. A brand is an accumulationof characteristics that form a destination’s imageand identity. In simple words, branding is apromise to the consumer, an expectation ofperformance and a mark of integrity andreputation (Travis, 2000). It builds up continuouslyin the minds of the destination’s consumersand it is affected by experiences, memories(Deutsch and Real, 2002) and other visitors’ comments.A brand reflects all the destination productsand services, which are part of the destination’sidentity. A brand needs to have uniqueelements, which differentiate it from its competitorsand establish an image in the mind of theconsumer. After establishing an image, brandingcan further build upon other destination brandelements.Figure 1 below depicts the ‘destination brandbenefit pyramid.’ Answering these questions canhelp identify a destination’s brand identity elements.
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