The nature of the companies interviewed – large companies
with a global field-based workforce – meant that the internal
communications teams could not rely purely on intranet and email
for announcements. Other more immediate methods include the
use of notice boards, plasma screens, telephone briefings and text
messages. The latter is very rarely used, primarily in emergencies,
whereas notice boards feature regularly. One organisation tasks
specific employees with management of the notice board, giving them
responsibility for keeping it updated. Notice boards contain posters,
company notices, job adverts and the company newsletter. Where
used, plasma screens or “electronic poster boards” incorporate much
of the same information but permit more central control of ensuring
up-to-date content.
The use of email varied substantially across and within the
organisations interviewed. The difficulties in using email with
field-based workforces has already been covered. But for those
organisations that use email to communicate to staff, whether via
managers or directly to staff, content includes site notices, weekly
updates, and employee ‘e-zines’. There is a sense, however, that email
is not the right channel for employees and some organisations have
undertaken a move away from it – “emails are a channel of limited
utility”; “we use email on an ad-hoc basis”; “we’ve pared down
email use to a single weekly update”.
Social media is gradually being taken up by companies to
communicate with their staff, although not all the companies
interviewed have done so, and one blamed reluctance from senior
management for this. But companies are certainly considering what
uses social media can have for them. Of those already involved the
most notable example is the company who has developed their own
internal social network. This is a tailored hybrid of Twitter, Facebook
and LinkedIn. They use this network to create and target specific
communities within the company. They also have a Chairman’s
blog which is distributed via email
The nature of the companies interviewed – large companies with a global field-based workforce – meant that the internalcommunications teams could not rely purely on intranet and email for announcements. Other more immediate methods include the use of notice boards, plasma screens, telephone briefings and textmessages. The latter is very rarely used, primarily in emergencies,whereas notice boards feature regularly. One organisation tasksspecific employees with management of the notice board, giving themresponsibility for keeping it updated. Notice boards contain posters,company notices, job adverts and the company newsletter. Whereused, plasma screens or “electronic poster boards” incorporate muchof the same information but permit more central control of ensuringup-to-date content.The use of email varied substantially across and within theorganisations interviewed. The difficulties in using email with field-based workforces has already been covered. But for thoseorganisations that use email to communicate to staff, whether viamanagers or directly to staff, content includes site notices, weeklyupdates, and employee ‘e-zines’. There is a sense, however, that emailis not the right channel for employees and some organisations haveundertaken a move away from it – “emails are a channel of limitedutility”; “we use email on an ad-hoc basis”; “we’ve pared down email use to a single weekly update”.Social media is gradually being taken up by companies tocommunicate with their staff, although not all the companiesinterviewed have done so, and one blamed reluctance from seniormanagement for this. But companies are certainly considering whatuses social media can have for them. Of those already involved themost notable example is the company who has developed their owninternal social network. This is a tailored hybrid of Twitter, Facebookand LinkedIn. They use this network to create and target specificcommunities within the company. They also have a Chairman’s blog which is distributed via email
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