Placing personal or private calls
In some instances you will be asked to place a call to a particular location or company.
Usually when a receptionist or telephonist is asked to place
a call it is because the call is a difficult one to make. For
instance, it is hard to get through to a particular international
country or the person is busy doing something else and
requires a third person to make the call and let them know
when it comes through. This is referred to as an "operator
assisted call". There are several reasons why a guest might
require an operator assisted call:
• Guest is unfamiliar with the telephone system
• Unsure how to place call themselves
• Wanting to place a reverse charge call
• Wanting a long distance person to person call.