Most sales go smoothly, but occasionally there may be a problem. We help buyers and sellers work together to resolve issues with transactions.
If your buyer reports that they didn't receive an item, we give you options for responding to the buyer. Once a buyer opens a request for a refund or replacement when they haven't received an item, you must reply within 3 business days or the buyer can ask us to step in and help. Learn more about the eBay Money Back Guarantee.